HOW DO I CHECK MY ORDER STATUS?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. Click here to go to “My Account”. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service toll free at 844-HT4-EVER (484-3837) from the USA or Canada and 714-923-0259 from anywhere else. You can also email Customer Service here.
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.
HOW DO I CANCEL AN ORDER OR BACKORDER?
In stock orders: Orders are authorized and processed real-time so cancelling an in stock order is very difficult. If you need to cancel, please call Customer Service at 844-HT4-EVER (484-3837) or 714-923-0259 or email here as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund or store credit.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.
Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please call Customer Service at 844-HT4-EVER (484-3837) or 714-923-0259 or email here.