Shipping & Returns
HOW ARE PRODUCTS SHIPPED?
Orders are shipped Monday to Friday. Orders placed before 11:00 am PST will generally be shipped out on the same day*. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times are in business days and can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Next Business Day Shipping. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
DO YOU HAVE A PRICE MATCHING POLICY?
We do not offer a price matching policy on orders placed through the Hard Tail Forever website.
HOW DO PREORDERS WORK?
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the quantity of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
- You add the product(s) to your cart as you would any regular, in stock product
- You complete the checkout process and receive your order confirmation Your payment method is authorized for the full order total at the time of purchase (completing the order)
- Your order will be on preorder hold until the item(s) you purchased are available
- Your order will be fulfilled, shipped, and billed. You will then receive a shipment confirmation email with a tracking number to track your order.
- If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released for fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation email.
WHAT IS YOUR RETURN POLICY?
Effective Date: July 2018
Hard Tail Forever will accept returns** for items purchased on the Hard Tail Forever online store that are received back within 30 days from the delivery date for a refund or store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable. Once a return arrives at our warehouse, it will take us 10 to 14 business days to receive, inspect, and process. You will be notified via email once your return has been completed
**No returns are allowed on Final Sale items.
All returns MUST meet the following criteria:
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
HOW DO I RETURN A PRODUCT?
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below: